Shipping policy

Below you will find the average delivery time for all our packages:

- Once an order is placed, we require 1 - 3 business days to process the order. During weekdays, it takes one business day, but if you order on Friday evening or over the weekend, it may take slightly longer.
- Once your order is processed, it will be shipped, and delivery takes an average of 8 - 12 business days.
We aim to make the ordering and delivery process as straightforward as possible for our customers. However, if you have any questions or further concerns, please feel free to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order
The ordering process at Luyanda-CapeTown is designed to be as simple as possible. Firstly, you need to visit the product page and add the product you want to your shopping cart. To do this, click on the black button "Add to cart".
It is important here to check that you have selected the correct variants. If everything is correct, click on the box "Proceed to checkout". On the information page, you will need to enter the correct address details. Ensure that all information is accurate. Once this information has been correctly filled in, you can click on the button "Proceed to shipping".
On the "Shipping" page, you have the opportunity to review the entered address details. It is also noted that each shipment is completely free of charge. As a token of appreciation for our customers, we always cover shipping and delivery costs. You can now proceed by clicking on the box "Proceed to payment".
At the payment options, you have the choice between various payment methods. At hellostella.com, all payment options are SSL-encrypted, meaning you can always rely on a secure payment environment.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Direct

Once you have selected the correct payment method, click on the box "Complete order" and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you encounter any issues with your order, you can always contact us.

Shipping Costs
We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping Your Order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have chosen to gather packages in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online stores, we are very busy and delays may occur due to the COVID-19 crisis. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible.
To ensure that your order is shipped today, please contact us via email. Our service team is ready to advise you on the right solution.